yew wee
Long waiting time even no customer . My faulty Bluetooth earpiece outcome was given 1 for 1 exchange but I waited there for 110mins (was told 1-2hrs). Question is Why still need to wait 1-2 hrs ??
Location: 3 Gateway Dr, #03-38/39 Westgate, Singapore 608532
Floor L3 · Westgate
Full-service Huawei store for smartphones, tablets, wearables, and authorised device repairs.
Full-service Huawei store for smartphones, tablets, wearables, and authorised device repairs.
The Huawei Experience Store at Westgate is an authorised retail and service centre that showcases the Chinese technology giant's latest consumer devices. This spacious showroom allows visitors to explore the full Huawei ecosystem, from flagship smartphones and tablets to smartwatches, wireless earbuds, and lifestyle accessories. The hands-on display approach encourages customers to test cameras, experience HarmonyOS features, and compare models before making a decision. Beyond retail, the store operates as an official Huawei Service Centre, providing repair appointments, warranty support, and technical assistance for existing Huawei device owners. The trained technicians handle everything from screen replacements to software troubleshooting, ensuring that customers in the western region have convenient access to professional after-sales care. The store's operating hours align with the mall schedule, making it easy to drop in during a regular shopping day. Visit the Huawei Experience Store at Westgate to discover the latest innovations in mobile technology. With its combination of interactive retail and reliable service support, it is a comprehensive destination for Huawei enthusiasts and curious shoppers alike.Based on 241 Google reviews
Based on customer ratings
Based on customer ratings
yew wee
Long waiting time even no customer . My faulty Bluetooth earpiece outcome was given 1 for 1 exchange but I waited there for 110mins (was told 1-2hrs). Question is Why still need to wait 1-2 hrs ??
jimmy chew
Service is bad. A sale lady is not keen to serve you. Like she was forced to work today. Decided not to buy the watch. Bad vibes. 🤣 …
May Cham
Was there to try the display model of the Huawei GT 6 pro to get the feel of the weight as compare to my current GT 5 pro. Out of curiosity. I saw the Tri fold on display and I handled it to take a quick look. I did not open or close the …
Benjamin Tan
Many thanks to the portly but very helpful male staff who helped my mum sync her HW watch to her phone!
Karen Ko
Bought a Pura70 Pro 2 days ago. Served by Joyce? a very friendly lady. Had great patience to help download the apps, transfer my whatsapp account, pictures, etc. Appreciate her customer service.
Huawei Experience Store (Westgate)
Huawei Customer Service Center
The interior of a Huawei Customer Service Center with a long counter, several service stations, and chairs. A large Huawei logo and "CUSTOMER SERVICE CENTER" text are visible on the back wall. Display shelves with products are on the left. A woman is seated on a bench in the background.
Huawei Store
The interior of a Huawei store with displays of watches and phones. The Huawei logo is visible above the entrance.
Huawei Customer Service Center
The exterior of a Huawei Customer Service Center with the Huawei logo and name prominently displayed above the entrance. Inside, several service counters are visible with staff and customers. There are also displays of Huawei products. To the left, a banner for CUCKOO, a home appliance brand, is visible.
Huawei Store
A Huawei store is visible from a higher level in a shopping mall. The store has a clean, modern design with display tables showcasing phones and accessories. Large screens display product images and advertisements. The store's name, "HUAWEI," is prominently displayed above the entrance. Below the Huawei store, other shops are visible, including one with clothing displays and another with electronics.
Huawei Customer Service Center
The exterior of a Huawei Customer Service Center. The large, illuminated Huawei logo is visible above the glass storefront. Inside, there are service counters with displays and chairs.
Huawei Customer Service Center
The exterior of a Huawei Customer Service Center. The large, illuminated Huawei logo and text are visible above the storefront. Inside, displays show Huawei phones and a clock.
Huawei Customer Service Centre (Westgate) Information
A screenshot of a mobile browser displaying information about the Huawei Customer Service Centre in Westgate. It shows the address as 3 Gateway Drive #03-38/39 Westgate, Singapore 608532, and a contact number 800-8526666. The operating hours are listed as 11 am to 8:00 pm, with a note that it is closed on public holidays. A map is visible in the background showing the location relative to other landmarks.
Electronics Store Display
A modern electronics store interior with display tables showcasing laptops and smartwatches. A large screen on the wall shows a video, and another display highlights Huawei watches. The store has a clean, minimalist design with light wood paneling and a speckled floor.
Huawei Customer Service Center
Interior of a Huawei Customer Service Center with a large illuminated Huawei logo and "CUSTOMER SERVICE CENTER" text on the wall. There are service counters with computers, chairs, and promotional materials displayed on screens and stands.
Huawei Customer Service Center
The interior of a Huawei Customer Service Center. A large Huawei logo and "CUSTOMER SERVICE CENTER" text are displayed on a metallic wall. Display tables showcase various Huawei products, including watches and phones. A person wearing a mask is visible behind a counter. Red ropes guide customer flow.
Huawei Product Display
A display wall in a Huawei store showcases various products. On the left, a large illuminated panel features the HUAWEI Mate 5G with the tagline "Unfold the Classic." To the right, another illuminated panel displays the HUAWEI MatePad Pro 12.2" and the HUAWEI Watch GT, with the slogan "Health Forward." Below these displays are shelves with numerous small product tags, and a counter with drawers. In the foreground, tables are set up with various Huawei devices, including tablets and accessories.
Huawei Smartwatch Display
A retail display featuring Huawei smartwatches. Two large illuminated panels showcase the Huawei Watch Fit 4 Pro and the Huawei Watch 5. Below the panels, shelves display numerous boxed accessories, likely for the watches. The lower section consists of grey cabinets with drawers.
Damaged Huawei Phone
A black Huawei smartphone with a cracked back panel, revealing the battery and internal components. The phone is connected to a charger. The text 'HUAWEI' is visible on the back, along with 'DUAL LENS 1:2.2/26 ASPH'.
Huawei Customer Service Center
A woman stands at a counter in a Huawei Customer Service Center. The Huawei logo and "CUSTOMER SERVICE CENTER" are visible on the wall behind the counter. There are display tables with products on them in the foreground.
Modern electronics store interior
A wide shot of the interior of a modern electronics store. The store features a clean, minimalist design with white walls and ceiling, and light-colored flooring. Display tables with products are arranged throughout the space, and a large digital display on the back wall showcases images of smartwatches and other devices. Several grey ottomans are neatly arranged in the center of the store. A young boy is seen looking at products on a display shelf on the left side of the image. A counter with a laptop and a printer is visible in the foreground.
Huawei Watch GT 5 Pro Packaging
A Huawei Watch GT 5 Pro is displayed in its packaging, alongside its box and a Huawei branded shopping bag. The watch face shows the time as 10:08 on Friday, October 18th, and includes exercise and distance metrics.
Smartwatch in Packaging
A smartwatch with a white band is displayed in its white packaging. The screen of the watch has a protective film with text that reads, "Use the inbox charge for fast charging."
Huawei Store Interior
The interior of a Huawei store, showcasing various electronic devices on display tables. A large illuminated advertisement for the HUAWEI Pura80 Ultra is prominently featured on the right. The store has a modern design with a clean and organized layout.
Modern electronics store interior
The interior of a modern electronics store is shown, with display tables featuring numerous smartwatches. Large screens on the walls show product images and advertisements. A few customers and staff members are visible in the background. The store has a clean, minimalist design with bright lighting.
Huawei Store Interior
The interior of a Huawei store is visible, with displays of phones and other electronics. The store has a modern design with bright lighting and clean lines. There are several display tables with phones on them, and a large screen on the back wall showing a Huawei phone. Staff members are present, assisting customers. A sign for "CUCKOO" is visible on the left side of the image, suggesting it might be a neighboring store or a section within the larger retail space.
Huawei Store Interior
The interior of a Huawei store is shown, with displays of watches and phones. A digital advertisement for the Huawei Watch 5 is visible on the left. Several customers are browsing the merchandise. The store features modern lighting and clean display tables.
Business Hours Sign
A white wall with a sign displaying business hours. The sign indicates that the business is open Monday to Sunday from 11:00 to 21:00 for retail and 11:00 to 20:00 for service, and is closed on public holidays. Below this, there are two laminated notices, one with a QR code and the title 'Check In & Check Out'. To the left, a thermal scanner on a tripod is visible.
Queue Display Screen
A digital screen displays queue information for different services. The screen shows the time as 03:03 PM and the date as 09 Sep 2022. Services listed include Appointment, Detection and Repair, Pick-up, and Enquiries, with the number of people currently in each queue. It also shows ticket numbers and counter numbers for ongoing services. The HUAWEI logo is visible at the bottom left of the screen.
Huawei Customer Service Center Signage
A large, illuminated Huawei logo and the words "HUAWEI CUSTOMER SERVICE CENTER" are mounted on a metallic wall. Below the signage, a cardboard box labeled "Carton 1" is visible, along with chairs and a security camera on the ceiling.
Huawei Service Center Counter
An interior view of a Huawei service center counter. The large Huawei logo is prominently displayed on the wall behind the counter. Several chairs are neatly arranged in front of the counter, separated by partitions. Signs indicating "COUNTER CLOSED" are visible on the counter. Green tape on the floor indicates social distancing markers. A digital display screen is mounted on the wall to the left.
Huawei Customer Service Center
Interior view of a Huawei Customer Service Center with several service counters. The Huawei logo and "CUSTOMER SERVICE CENTER" are prominently displayed on the back wall. Employees are seen attending to customers at the counters, and there are display stands with Huawei products like phones and watches in the foreground.
Huawei Customer Service Center
The image shows the interior of a Huawei Customer Service Center. A large Huawei logo and "CUSTOMER SERVICE CENTER" signage are visible on the wall. There is a desk with a chair, a tablet, and some informational signs. A blue USANA bag is also visible on the desk.
Huawei Customer Service Center
The interior of a Huawei customer service center with a large illuminated sign reading "HUAWEI" at the top. Below, a dark wall features the Huawei logo and "CUSTOMER SERVICE CENTER" text. Several service counters are visible with chairs. Display tables in the foreground showcase Huawei phones, including one labeled "Mate 20". A screen displays "HUAWEI Mate20 Series" and another shows a queue number system. Promotional posters for Huawei phones are also displayed.
HUAWEI Customer Service Center Ticket
A ticket from HUAWEI Customer Service Center for Detection and Repair service. The ticket shows queue number B013, with 10 people currently in queue. The ticket was issued on 2022-09-09 at 12:49:15. It includes a warm reminder about being served shortly and a note about re-taking the queue number if showing up late. A customer service hotline number and a QR code to scan to open the Support App are also visible.
Huawei Customer Service Center
The interior of a Huawei Customer Service Center. A large illuminated sign above reads "HUAWEI". In the center, a large screen displays the Huawei logo and "CUSTOMER SERVICE CENTER". There are several service counters with chairs behind them. Display tables with Huawei phones are visible in the foreground and on the right. A screen on the left shows a queue number and waiting times. Another screen on the right displays a Huawei Nova 3i advertisement and a clock.
Huawei Service Center
The interior of a Huawei service center with displays of phones and laptops. A large Huawei logo is visible on the back wall. There are promotional posters and banners around the store.
Huawei Store Interior
A panoramic view of the interior of a Huawei store. The store features display tables with Huawei products, large illuminated advertisements showcasing phones and watches, and a large screen displaying a person's face. Several staff members are visible assisting customers. The store is well-lit and modern in design.
Huawei Store Display
A display of Huawei products, including phones and monitors, is set up on tables in a retail environment. The Huawei logo is visible above the display area. Other store signs and escalators are visible in the background.
Huawei Customer Service Center
Interior of a Huawei customer service center with customers waiting. The Huawei logo and "CUSTOMER SERVICE CENTER" are visible on the wall. There are desks with chairs and protective screens. Displays of products like watches and headphones are visible in the background.
Huawei Customer Service Center
Interior of a Huawei Customer Service Center with customers browsing products and staff assisting them. The large "HUAWEI" logo is visible above the entrance. Displays showcase various Huawei devices, including watches and laptops. A large screen in the background displays the "HUAWEI CUSTOMER SERVICE CENTER" logo.
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