sow wai khuen
I would like to feedback an unpleasant incident that occurred at the Watsons outlet at Jem #B1-07 on 26 February at around 11:00 AM. I am currently working as a temporary part time merchandiser whose role requires …
Location: 50 Jurong Gateway Rd, B1-07 Jem, Singapore 608549
Jem
Leading health and beauty retailer offering pharmacy services, vitamins, and personal care.
Leading health and beauty retailer offering pharmacy services, vitamins, and personal care.
Watsons at JEM is a sprawling health and beauty store that doubles as a licensed pharmacy, making it a one-stop destination for everything from cough syrup to cushion foundation. The shelves are stocked with over-the-counter medication, first-aid supplies, skincare, cosmetics, and a wide range of vitamins and supplements including the GNC line. The in-house pharmacy handles prescription collections and basic health consultations, while the retail floor organises frequent promotions on dental care, hair care, and baby products. The Click & Collect service allows online shoppers to reserve items for quick pickup, saving time during busy mall visits. For Jurong residents managing household health needs, this Watsons outlet offers convenience, variety, and competitive pricing under one roof. It is the sort of shop you visit weekly without ever quite exhausting its usefulness.Based on 82 Google reviews
Based on customer ratings
Based on customer ratings
sow wai khuen
I would like to feedback an unpleasant incident that occurred at the Watsons outlet at Jem #B1-07 on 26 February at around 11:00 AM. I am currently working as a temporary part time merchandiser whose role requires …
Mj Go
Very rude staff at the pharmacy counter. I was queueing at 8pm and waited for 6 minutes for her to show up and told me that the pharmacy was closed and there was no noticed at the counter. She was grumpy, rude & seems don’t like her job. My …
Janice Tan
I was blown away by the service rendered by Yu Mei, the staff manning the cashier counter on 14th March in the evening. When I asked whether the pharmacist was still on duty tonight, she took initiative to check the sign and confirm the …
chee weiyean
Came last minute to buy $250 products n got a glammas box with very good service from Zoe, Azreen and May. Superb service.!!!!
Kelly Lim
Thank you Hannah from Laroche posey She nice lady, she very helpful and patience,she recommended good skincare for my daughter
Watsons
Watsons Storefront
The exterior of a Watsons store in a mall. The store has a bright turquoise and white color scheme. Signage for "Watsons" is visible above the entrance. Inside, shelves stocked with various products are visible, including a section labeled "Derma Skin Care." Promotional displays are placed outside the entrance, advertising "Best of the Best" deals with prices like "$4-$6." The mall walkway is tiled and well-lit, with directional signage indicating "FairPrice Xtra" and "Jem Market." Other storefronts are visible further down the walkway.
Watsons Storefront
The exterior of a Watsons store with prominent signage. A large digital display on the left showcases Dr. G skincare products, highlighting it as the No. 1 dermatology cosmetics brand in Korea. The store entrance is visible with colorful displays and shelves stocked with various products.
Jem Shopping Mall
A large, modern shopping mall with a curved facade. The mall has several levels and is clad in a textured grey material. The name 'jem' is prominently displayed in red lettering at the top of the curved section. Below this, a vertical list of store logos is visible, including Robinsons, Cathay, H&M, M&S, Uniqlo, and Courts. The Robinsons department store name is also visible on the right side of the building. A large advertisement featuring a woman is displayed on the lower right section of the facade. The mall is situated on a busy street with traffic and pedestrians.
Oral Care Aisle
A wide aisle in a store displays a large selection of oral hygiene products, primarily toothbrushes and mouthwash. The shelves are stocked with various brands, including Oral-B and Listerine. Promotional signs indicating "best buys" and "20% OFF" are visible. The aisle is well-lit, showcasing the products clearly.
Haircare Products Display
A retail display featuring a wide variety of haircare products, including shampoos, conditioners, and treatments. Brands visible include TRESemmé, Grafen, ICM Pharma, Regaine, and Natur Vital. Shelves are stocked with numerous bottles and boxes, with promotional signage indicating discounts such as '30% OFF' and '25% OFF'. The overall display is organized and well-lit, typical of a drugstore or beauty supply store aisle.
Haircare Products Display
A wide selection of haircare products are displayed on shelves in a store. Prominent brands like Klorane and Rene Furterer are visible, along with a section labeled "#HAIRCARE" and "Shampoo & Conditioner." Various promotional signs indicating discounts such as "30% OFF" are placed throughout the display.
FUTURO Products Display
A retail display featuring various FUTURO brand products, including wrist, elbow, ankle, knee, and thumb supports, as well as Salonpas and EBENE products. Many items are on a "Buy 1 Get 1 FREE" promotion. Prices range from $10.50 to $85.80.
Health and Beauty Products on Shelves
A retail store aisle displaying a variety of health and beauty products on brightly lit shelves. Products include pain relief patches, sprays, and daily hygiene items. Prominent brands visible are Salonpas and ClariCare. Some items have price tags and promotional labels like '$3 OFF' and 'VALUE PACK'. The shelves are organized with products facing forward, creating a colorful and busy display.
Nail Polish Display
A display of various nail polish brands and related nail care products. The display features prominent branding from Sally Hansen and Dashing Diva. Multiple rows showcase different shades and types of nail polish, along with other nail treatment items like gel strips and press-on nails. Pricing is visible for many items.
La Roche-Posay Skincare Display
A well-lit display of La Roche-Posay skincare products. Two screens at the top show advertisements featuring models and the brand logo. Below the screens, shelves are stocked with various creams, lotions, and serums. A large display on the left features "Lipikar Baume AP+M". To the right, stacks of packaged products, possibly facial masks, are visible with "Watsons" branding.
Skincare Products Display
A wide shot of a retail store aisle displaying various skincare products on shelves. Brands visible include Vichy, Avène, Dr. Wu, A-Derma, and Evans. Many products are highlighted with sale signs indicating discounts like "30% OFF". The shelves are well-lit, showcasing a variety of creams, serums, lotions, and cleansers.
Watsons logo
The logo for Watsons, a health and beauty retailer. The logo is a teal-colored rounded rectangle with the word "watsons" in white, sans-serif font. A thin red line runs beneath the word.
Cosmetics and Health Products Display
A retail display featuring cosmetics and health products. The display has a wooden structure with shelves showcasing various items, including skincare products and what appear to be packaged goods. Above the display, a sign reads "#NATURAL" illuminated in white, surrounded by lush green ferns. In the background, shelves stocked with more products are visible, along with signage indicating sections like "#HAIRCARE" and "HEALTH & WELLNESS".
GNC Live Well Display
A GNC Live Well display stand with various health supplements and products. The stand features shelves stocked with bottles and containers of supplements. A large illuminated sign above the stand displays the GNC logo and
Maison Margiela Replica Lazy Sunday Morning Fragrance Set
Two small bottles of Maison Margiela Replica Lazy Sunday Morning Eau de Toilette are displayed in a clear plastic package. The bottles are white with text and images on them. The text indicates they are a reproduction of familiar scents and moments, and the scent is named "Lazy Sunday Morning." Each bottle contains 7 ml (0.2 fl.oz.) of fragrance.
Salonpas Pain Relief Patches
A shelf display of Salonpas pain relief patches. Various sizes and types are shown, including large hot patches and regular patches. Promotional pricing is visible for some items.
Maison Margiela Replica Lazy Sunday Morning Fragrance Samples
A close-up shot of two small sample bottles of Maison Margiela's Replica Lazy Sunday Morning Eau de Toilette. The bottles are in clear plastic packaging, and the labels are visible, showing the brand name, fragrance name, size (7 ml / 0.2 fl.oz.), and a description of the Replica line. The background shows more of these sample bottles in clear packaging, some appearing to be in a blue display or container.
Watsons Pharmacy Counter
A view of the cashier counter at a Watsons pharmacy. The counter displays various health and beauty products, including skincare, oral care, and personal hygiene items. Promotional posters for discounts are visible. The Watsons logo is prominently displayed above the counter.
Salonpas Diclofenac Patch Display
A display stand in a store features Salonpas Diclofenac Patch 1% and other Salonpas products. The top of the display has a large sign announcing "A NEW EXPERIENCE Salonpas Diclofenac Patch 1%" with an image of the product. Below this are several shelves stocked with various Salonpas products, including promotion packs and value packs. Some products are priced at $25.25. Further down, there are bottles of Salonpas liquid and boxes of Salonpas cooling patches. To the right, shelves are stocked with waterproof plasters and other medical supplies, with prices ranging from $2.00 to $6.50.
Makeup Display
A retail display featuring makeup products from Maybelline and L'Oréal. The display includes various lipsticks, foundations, and other cosmetics, with promotional signage indicating discounts. Images of models and iconic landmarks like the Eiffel Tower are used as backdrops.
Dr. Bronner's Soap Display
A retail display featuring Dr. Bronner's Pure-Castile Liquid Soaps. The display is decorated with artificial greenery and signage highlighting "#CLEAN BEAUTY" and "#1 Selling Soap in the U.S. Natural Marketplace." Various sizes and scents of Dr. Bronner's soaps are arranged on shelves. A floor decal also promotes the brand.
Health Care Store
A health and wellness store interior with shelves stocked with various health supplements and products. A large sign above reads "Health Care". A prominent display on the right features "BLACKMORE" branding and services like "Naturopathic & Holistic Health Consultations" and "Iridology (Eye Analysis)". Various sale signs are visible, including "25% off" and "20% off".
Suno Hada Moisturizing Mist
A hand holds a bottle of Suno Hada Quick Itch Relief Moisturizing Mist. The bottle is white with teal labeling. A circular sticker on the bottle reads "Itch Relief in 1 min" and "Moisturizes Skin On-the-Go". The label also states "For normal to dry, itchy, sensitive skin" and lists benefits such as "Clinically proven to relieve dryness and itch in 1 minute" and "No Alcohol, Paraben, Steroid". The product is 100ml and made in Japan by LION. In the background, more bottles of the same product are visible on shelves.
Makeup Display
A retail display featuring various makeup brands and products. The display has multiple shelves showcasing items like lipsticks, foundations, blushes, and eyeshadows. Some products have "20%" sale tags. Brands visible include Revlon, Wet n Wild, Sally Hansen, Canmake, Milani, and MKUP.
Salonpas Pain Relieving Patches Display
A retail display featuring Salonpas pain relieving patches. The top section highlights "Bulk Relief 60 Patches" and "Body Relief. One Pack Away," with graphics showing active ingredients and application areas like the back, legs, and shoulders. Below, multiple boxes of "STRENGTHENED" Salonpas patches are stacked, with a "SAVE" tag indicating "2 FOR $30.15." The overall display promotes the product's pain relief benefits.
Bioderma Skincare Display
A retail display featuring Bioderma skincare products, organized into daily regimens for different skin types. The display highlights products for acne-prone and combination to oily skin, emphasizing benefits like soothing redness and 12-hour hydration. Various cleansers, toners, and moisturisers are visible, along with promotional signage.
Cosmetics Store Interior
A wide shot of the interior of a cosmetics store, showcasing various brands and products. The store features bright lighting, numerous display shelves filled with makeup and skincare items, and digital screens displaying advertisements. A prominent sign reads "Cosmetics" in large blue letters. A "20% STOREWIDE" banner is visible. Brands like L'Oreal, Kate Tokyo, Max Factor, Cezanne, Za, and Canmake are displayed.
Haircare Products Display
A well-lit retail display featuring a wide variety of haircare products, including shampoos, conditioners, hair dyes, and styling products. Prominent brands like L'Oreal, Phyto, Pantene, and ellips are visible. Several promotional signs indicating discounts of 30% and 35% are displayed throughout the shelves.
Suno Hada Itch Relief Mist Display
A display of Suno Hada Quick Itch Relief Moisturizing Mist bottles and refill packs. A sign in the foreground reads "ON-THE-GO ITCH RELIEF MIST". Sale tags are visible below the display.
Health and Beauty Products Display
A retail display featuring various health and beauty products, including packaged medications, face masks, and skincare items. Promotional signs with slogans like "ALL THAT I WANT!" and "SAFEGUARD YOUR HEALTH" are visible, along with price tags and product branding.
Salonpas Pain Relief Patches
A display of Salonpas pain relief patches on a store shelf. The packaging highlights "Singapore Best Selling" and "World's No. 1 Brand". Various sizes and quantities are visible, including 40-patch and 10-patch boxes. A "Save" promotion is displayed for 2 packs of 40 patches for $12.55, with an original price of $7.85 each and a saving of $3.15. Another price tag shows $2.40 for a 10-patch pack.
Pharmacy Interior
A view down the aisle of a brightly lit pharmacy, with shelves stocked with health and beauty products on either side. A prominent sign overhead reads "HEALTH & WELLBEING". Displays of cleaning supplies and personal care items are visible.
Goodal K-Beauty Display
A display stand for Goodal K-Beauty products, featuring a large screen showing an advertisement, shelves stocked with various skincare items, and promotional signage. The display highlights products like toner pads, spot serums, and eye patches. A sign indicates a 30% discount for members.
Salonpas Pain Relief Patches
Two boxes of Salonpas pain relief patches are displayed on a shelf. The box on the left is pink and labeled
Derma Skin Care Store
A well-lit interior view of a Derma Skin Care store, showcasing a wide array of skincare products displayed on shelves and racks. Prominent signage includes "Derma Skin Care" in large illuminated letters, along with brand names like La Roche-Posay, Vichy, and Eucerin. Various promotional signs are visible, indicating discounts such as "20% STOREWIDE" and "25% OFF". Products are neatly organized, featuring brands like VitaLab and TRUNIAGEN.
Pharmacy Shelves
Shelves stocked with various pain relief patches, lotions, and allergy medications. Brands visible include Salonpas, Claritin, and Claricare. Prices are displayed for many items.
Cosmetics Store Interior
A woman stands in an aisle of a cosmetics store, looking towards the camera. The store is well-lit and stocked with various beauty products, including makeup and skincare. Displays feature brands like Revlon, L'Oreal, Max Factor, and Essence. Digital screens show advertisements and product images. Boxes of snacks, possibly almond and macadamia, are stacked in the foreground.
Clean Beauty Display
A retail display featuring "Clean Beauty" products, specifically shampoos and conditioners. The display is adorned with artificial greenery and has signage indicating "Shampoo & Conditioner." Shelves are stocked with various bottles and packages of beauty products. In the background, other sections of the store are visible, including "Health & Wellbeing" and "Derma" sections, with more products on shelves.
Salonpas Support Display
A retail display featuring Salonpas support products, including ankle, elbow, and lower back supports. The display highlights a "Twin Pack for Price of 1" promotion and mentions "Quick Relief Wherever It Aches." There are also promotional materials for Singapore's No. 1 Probiotics and Clearwipe products visible.
Salonpas Products on Display
A retail display featuring various health and wellness products, prominently displaying multiple boxes of Salonpas pain relief patches. Other items visible include mosquito repellent patches, knee support, and toiletries. Promotional signage such as "BEST BUY" and price tags are also present.
Watsons Pharmacy and Beauty Store
A wide shot of the interior of a Watsons store, a health and beauty retailer. The prominent Watsons logo is visible above the entrance, along with a pharmacy sign. Various displays showcase makeup, skincare, and other health products. Promotional signs with slogans like "Look Good," "Do Good," and "Feel Great" are displayed throughout the store. Several customers are browsing the aisles.
Salonpas Products on Shelf
A shelf display of various Salonpas pain relief products, including lotions, gel patches (hot and cool), and a jet spray. Promotional tags indicate savings and special offers.
Salonpas Diclofenac Patches
A display of Salonpas Diclofenac patches, including a promotional pack and individual boxes. A sale tag indicates '2 FOR $45.45' with a validity period from March 5, 2026, to April 1, 2026.
Pharmacy Interior
The interior of a Watsons pharmacy is shown, with shelves stocked with various health and wellness products. A prominent "Pharmacy" sign is visible above. Customers are browsing the aisles, and promotional displays are set up. Products include baby formula, health supplements, and personal care items.
Cosmetics Display
A well-lit display of various cosmetics brands, including Revlon, Silkygirl, Wet n Wild, and Sally Hansen. The display features shelves stocked with makeup products such as lipsticks, foundations, eyeshadows, and nail polishes. Digital screens above the shelves showcase models and brand logos. Promotional signage indicating discounts is visible on some shelves.
Salonpas Pain Relief Products
A shelf display of various Salonpas pain relief patches and lotions. The products include 'HOT LARGE' and 'COOL' gel patches, as well as a pain relieving lotion. Sale signs indicate discounts on select items.
Skincare Products on Shelves
A retail display of various skincare products, primarily from the brand COSRX, along with some Simple and other brands. The shelves are organized with products in boxes and tubes, featuring promotional signage for discounts like "20% OFF" and "MIX & MATCH". Visible products include face masks, cleansers, serums, and travel kits.
Makeup Store Display
A wide shot of a makeup store display featuring various brands and products. The display includes illuminated advertisements with models and product shots, as well as shelves stocked with makeup items like lipsticks, foundations, and nail products. Brands visible include Wet n Wild, Sally Hansen, Dashing Diva, Canmake, and Excel. Signs indicate discounts such as "30% OFF".
Skincare Products Display
A retail display featuring a wide variety of skincare products from various brands, including Sukin, Curel, Vichy, Avène, and La Roche-Posay. The shelves are organized by brand and product type, with many items marked with discount percentages such as 25% OFF and 30% OFF. The display includes promotional signage and product information.
Holika Holika K-Beauty Display
A display stand for Holika Holika K-Beauty products, featuring a screen showing a model with makeup, and shelves stocked with various cosmetic items like lip tints, eyeliners, mascaras, and foundations. Promotional signs indicating "30%" discounts are visible. The display is set within a retail environment, with other shops and products visible in the background.
Salonpas Diclofenac Patch 1%
A promotional pack of Salonpas Diclofenac Patch 1% for severe and persistent pain. The pack contains 3 packs, with each pack having 7 patches. It is indicated for relief of aches and pains associated with stiff shoulder, muscle pain, backache, and joint pain. The patches are applied for 24 hours and contain diclofenac sodium 15 mg per patch. The product is made in Japan.
Salonpas Display
A display of Salonpas products, including jet spray and patches, in a retail store. A promotional poster for Salonpas Jet Spray is visible, featuring a runner and the tagline "Spray it. Soothe it. Move on." Several shelves display various Salonpas products and other health-related items. A person in a hijab is browsing in the background.
Personal Care Aisle
A wide shot of a brightly lit aisle in a personal care store. Shelves are stocked with various products, including sanitary pads, skincare, and toiletries. Signs indicate "Personal Care" at the top of the aisle. Promotional displays and price tags are visible throughout.
Salonpas Diclofenac Pain Relief Patches
A display of Salonpas Diclofenac Pain Relief Patches, highlighting a "Best Buy" promotion and "For Severe Pain." The packaging indicates the patches contain Diclofenac Sodium 15mg and are for 24-hour application. Several promotional offers are visible, including "2 FOR $10.50" and "2 FOR $16.50." A QR code for scanning and shopping is also present.
Salonpas Pain Relief Products
A display of various Salonpas pain relief patches and lotions. The products are arranged on shelves with promotional signage indicating "Best Selling" and "Value Pack". Prices and multi-buy offers are visible.
Salonpas Pain Relieving Patch Box
A box of Salonpas pain relieving patches is displayed. The box features the brand name "Salonpas" prominently, along with "HOT" and Chinese characters indicating heat. It states "MADE IN JAPAN" and lists benefits such as relief for stiff shoulder, stiff neck, backache, and muscle pain. Below the main box, a red display card shows "Hot Sensation Ultra-thin Cloth Salonpas."
Salonpas Pain Relief Patches
A display of Salonpas pain relief patches. The packaging highlights that it is the World's Brand No. 1 for relief of aches and pains associated with stiff shoulder, stiff neck, backache, and muscle pain. It also mentions Vitamin E and comes in packs of 40 patches, with a larger display showing 120 patches.
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